Refund and Returns Policy

1. Policy Overview

1.1 Due to the nature of health and wellness supplements and applicable hygiene regulations, ZakaHealth applies a strict refund and returns policy.

1.2 This policy is designed to protect consumer safety while remaining compliant with consumer protection and payment gateway requirements.

2. Non-Refundable Items

2.1 The following items are strictly non-refundable:

- Opened or used products

- Products returned due to change of mind

- Products returned due to perceived lack of effectiveness

- Products returned due to taste, smell, or personal preference

- Products returned due to allergic or adverse reactions where ingredients are clearly disclosed

3. Returns – Unopened Products Only

3.1 Unopened, sealed, and unused products may be returned within seven (7) days of delivery only if:

- The product is defective

- The product was damaged during delivery

- The incorrect product was supplied

4. Conditions for Returns

4.1 To qualify for a return, the following conditions must be met:

- Products must be unopened, unused, and in original packaging

- Proof of purchase is required

- Returns must be authorised by ZakaHealth before shipment

- Returned items are subject to inspection and approval

4.2 ZakaHealth reserves the right to refuse any return that does not meet these conditions.

5. Refund Process

5.1 Approved refunds are processed using the original payment method.

5.2 Refunds are issued only after returned items have been inspected and approved.

5.3 Processing times may vary depending on the payment provider or financial institution.

6. Return Shipping

6.1 Return shipping costs are the responsibility of the customer unless the return is due to an error on the part of ZakaHealth.

6.2 ZakaHealth is not responsible for lost or damaged return shipments.

7. Late or Missing Refunds

7.1 If a refund has been approved but not received, customers should first check with their bank or payment provider.

7.2 Processing times may vary depending on financial institutions.

7.3 If further assistance is required, customers may contact ZakaHealth through the official contact details provided on the website.

8. Contact

8.1 For refund or return enquiries, customers may contact ZakaHealth through the official contact channels listed on the website.