Cancellation Policy

1. Scope of Policy

1.1 This Cancellation Policy applies to all purchases made through ZakaHealth's official sales channels, including the website and approved payment gateways.

2. Order Cancellation Before Dispatch

2.1 Customers may cancel an order at no cost provided the order has not yet been dispatched.

2.2 Once an order has been dispatched, it can no longer be cancelled and will be governed by the Refund & Returns Policy.

3. Order Cancellation After Dispatch

3.1 Orders that have already been dispatched are not eligible for cancellation.

3.2 Customers must follow the Refund & Returns Policy if they believe the order qualifies for a return.

4. Subscription Cancellations (Where Applicable)

4.1 Subscription services, if offered, may be cancelled by the customer with at least seven (7) days' notice prior to the next billing cycle.

4.2 No refunds will be issued for subscription charges already processed.

4.3 Subscription benefits remain active until the end of the current billing period.

5. ZakaHealth-Initiated Cancellations

5.1 ZakaHealth reserves the right to cancel any order due to pricing errors, system errors, payment verification failure, suspected fraud, or stock unavailability.

5.2 In such cases, customers will be notified promptly and a full refund will be issued where payment has been received.

6. Refund Method

6.1 Approved refunds resulting from cancellations will be processed using the original payment method.

6.2 Processing times may vary depending on the payment provider or financial institution.

7. Policy Enforcement

7.1 This policy is enforced to ensure fairness, transparency, and payment gateway compliance.

7.2 Abuse of the cancellation process may result in refusal of future service.

8. Contact

8.1 For cancellation-related enquiries, customers may contact ZakaHealth through the official contact details provided on the website.